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Customer Service Advisor (Wigan, UK)

APCOA

The Role

Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum

  • Do you have customer service experience?
  • Are you a good communicator?

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

  • Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
  • Use knowledge of processes, laws, and policies to advise customers.
  • Undertake clerical tasks in line with KPIs and within SLAs.

This list is not exhaustive and is subject to variation as the contract requires.

What will you bring?

  • Customer service experience
  • A good basic level of education.
  • Interpersonal skills, with the knack to build positive working relations.
  • Competence to prioritise work, multi- task and maintain organisation.
  • Uses initiative, looks for positive outcomes.
  • Skills, interests, and qualities:
  • Self motivated with a pro-active nature
  • Positive behaviours with colleagues and customers.
  • Excellent problem solving skills.
  • Punctual and reliable.
  • Knowledge of excel.

What is on offer to you?

  • 37.5 hours per week
  • Full uniform
  • Training and development
  • Company Pension
  • Employee Discount Scheme
  • Once monthly free staff lunch
  • Free parking
  • Income: £22,308
  • Working hours and conditions:
  • Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.

Does this opening sounds like a fit for you?

Apply now and a member of the APCOA recruitment team will be in touch with you.

APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

Apply for this job
Contact
Kaja Lowijs