Customer Support (Breda, NL)
The function: what does it entail?
As customer support, you are the first point of contact for our customers.
Your openness and customer-friendliness contributes to people being able to charge their electric car at one of Opcharge’s charging stations.
You are at the beginning of the realization process: determining charging locations in various municipalities.
You call our applicants and personally coordinate the locations with them.
Good to know
Opcharge provides electric charging solutions for cities and businesses. Our mission: 25,000 charging stations by the year 2025. For our growing team, we are looking for a customer support representative. As customer support, you play a pivotal role in realizing charging locations. That way, together with our team, you will contribute directly to the realization of our goals!
Responsibilities and tasks: what will you do?
As a customer support employee, you will be responsible for various tasks that ensure that the loading infrastructure is realized.
This starts with processing requests from various municipalities, which you record in an application document.
To then determine the most suitable location of the charging station, you use various software programs.
Besides processing new requests, you take care of the processing of current requests, including location requests at various network operators, so that the contractor can finally place the charging station.
We do that together.
And together, in realizing charging stations, we make sure that municipalities become a little greener.
The core responsibilities summarized:
- Contact applicants for charging stations by phone
- Capture charge point locations using an application report
- Coordinate requested locations with various municipalities
- Registering locations with grid operators
- Realization process monitoring and handling
Qualifications and competencies: what do we expect from you?
At Opcharge, we strive for good relationships and personal contact.
Personal contact is central in relationships at various municipalities, with charge station applicants, but also internally within our team.
We are there for each other and help each other, and we hope and expect the same from you.
We are looking for the following:
Qualifications:
- MBO 4 or college level
- MS Office knowledge
- English: basic verbal and written knowledge
Competencies:
- Communicative: communicates clearly, friendly and customer-oriented.
- Able to adjust communication when the situation calls for it.
- Listens, is patient, asks questions and thinks collaboratively
- Positive commitment: has a positive attitude and shows energy (even when something goes wrong).
- A smile works wonders
- Solution-oriented: not only observes that something is going wrong, but is also part of the solution
- Self-insight: know where you stand and what you want to learn and develop to grow in your role
- Enterprising: works independently and just takes care of it!
