Unity5: 5 Challenges Local Authorities Face with Outdated Parking Permit Management Software

Local Authorities are increasingly recognising the need to modernise their parking permit management software to keep pace with evolving demands. Outdated software can pose significant challenges, hindering efficiency, security, and overall service quality. In this article, we’ll explore the top five problems associated with older permit management systems and how Zatpermit offers effective solutions to these issues.

1. Risk of data loss and security breaches

Outdated parking permit management software often suffers from significant security vulnerabilities. Legacy systems may lack the latest encryption protocols and security features, leaving sensitive data exposed to potential breaches and loss. Without regular updates, these systems can be a weak link in your data protection strategy, increasing the risk of unauthorised access and compliance issues with data protection regulations.

According to the Cyber Insurance Academy, the cybersecurity landscape for local governments in the UK is further compromised by a lack of awareness and training among public sector employees. The 2020 research by Clearswift found that almost half of the 1,000 public sector employees surveyed were unaware of basic cybersecurity concepts like ransomware and two-factor authentication (2FA). With 77% of respondents having no training in recognising ransomware and many receiving little to no cybersecurity instruction, the combination of outdated software and a lack of staff training creates an environment ripe for security threats.

Transitioning from an outdated system to Zatpermit addresses these concerns effectively. Zatpermit is designed with robust security measures to safeguard your data against breaches and ensure compliance with current regulations. The transition process itself is smooth and stress-free, thanks to our technology-led migration approach.

With numerous successful data migrations, Zatpermit ensures that your data is transferred securely and accurately. For more details on our seamless migration process and how we ensure a low-risk transition, check out our previous article ‘Ensuring a Low Risk Transition and Data Migration for Local Authorities‘.

2. Inefficient and time-consuming processes

Traditional parking permit management software is often plagued by inefficiencies and slow processing times. Older systems may require manual handling for tasks such as permit approvals, renewals, and resident communications. Such inefficiencies not only increase administrative workload but can also lead to delays and errors, ultimately impacting the quality of service provided to residents.

Zatpermit addresses these challenges with its innovative self-service system, which allows users to independently apply for and manage their permits. This user-friendly interface streamlines the process, significantly reducing the time and effort required from staff. Furthermore, Zatpermit’s real-time permit approval feature ensures that applications are processed promptly, even in high-demand situations. This results in a more efficient system that enhances both resident satisfaction and operational efficiency.

For example, in our recent partnership with Cornwall Council, Zatpermit successfully reduced the average processing time for permit applications from 4-6 weeks to just one week. This real-time approval capability ensures a seamless experience for both users and administrators, enhancing satisfaction and operational efficiency.

3. Lack of integration with modern systems

Outdated permit management software often struggles with integration issues, leading to data silos and fragmented systems. Many older solutions are not equipped to work seamlessly with newer technologies such as ANPR systems or modern payment platforms. This lack of integration can result in inefficiencies, duplicated efforts, and increased administrative overhead.

Zatpermit offers a comprehensive solution to these integration challenges. Our software is designed to work smoothly with a wide range of third-party systems, including ANPR and cashless payment providers. This integration capability ensures that all your systems are connected and working together efficiently, reducing data silos and enhancing overall operational effectiveness. You can find a full comprehensive list of our integrations here.

4. Limited self-service options for Residents

Many legacy parking permit systems do not provide adequate self-service options for residents, forcing them to engage in manual processes such as visiting offices or making phone calls. This lack of digital convenience can lead to frustration among residents and increase the administrative burden on staff.

Zatpermit overcomes these limitations with its highly customisable and intuitive user interface. Residents can easily navigate the system to apply for and manage their permits online, without needing to visit physical locations or interact with staff directly. The interface is designed to be intuitive and adaptable, ensuring ease of use for all stakeholders, from staff to residents.

5. Higher maintenance and operational costs

Older permit management systems come with high maintenance costs due to their need for frequent updates, repairs, and manual interventions. These systems can also require substantial IT support, leading to increased operational expenses and resource allocation.

Zatpermit’s cloud-based architecture addresses these cost concerns effectively. As a modern, dynamic solution, Zatpermit operates entirely in the cloud, eliminating the need for extensive IT infrastructure and ongoing maintenance. This cloud-native approach ensures that software updates are handled seamlessly and reduces the overall financial burden on your authority, allowing you to focus resources on more critical areas.

Modernising your parking permit management system can resolve these challenges and improve overall efficiency. For more reasons to choose Zatpermit, visit our blog on ‘5 Reasons why you should use Zatpermit as your permit solution‘ and discover how our solution can enhance your parking permit management.

About Unity5

Unity5 is the creator of Zatpark - SaaS Solutions For Parking, Enforcement and Environmental Management - Designed for private parking companies and public sector bodies, Zatpark delivers world-class features completely controlling and automating the full lifecycle of parking enforcement data, from issue to recovery action and every step in-between. Built-in ANPR, Moving Traffic Violation Management and dedicated Permit and Kiosk solutions, Zatpark, Zatmobile, Zatpermit, Zatenviro, and Zatpark Flexible Enforcement provide end-to-end management of all your PCN and FPN activities.