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Legal Operations Specialist (Charlotte, US)

Passport

About the Role:

The Senior Legal Operations Specialist is a critical member of Passport’s Legal team, playing a vital role in driving efficient contracting and ensuring successful client onboarding Reporting to the General Counsel, you will manage the entire Contract Lifecycle Management (CLM) process from initial request to post-sale execution. . You'll collaborate closely with Sales, Client Success, Legal, Finance, and Product teams to ensure contracts meet all operational, financial, and legal requirements. As the Senior Legal Operations Specialist, you will own the legal team dashboard of all pending projects and will create processes and practices to improve the day-to-day efficiency and effectiveness of the legal team.

Responsibilities:

  • Own the contracting process from initial request to sales booking
  • Partner with Sales and Client Success teams on contract strategy and structure to profitably win new business and secure renewals
  • Generate legally binding agreements between Passport and clients utilizing templates, Salesforce.com, and the CLM platform (Ironclad)
  • Analyze contract information by performing due diligence on current & proposed pricing, terms, fees, and deliverables
  • Collaborate seamlessly with internal stakeholders throughout the contract lifecycle, from creation to final revisions
  • Utilize Salesforce.com to manage contract details, deliverables, and track project progress
  • Analyze contract fees and determine incremental annual and total term amounts
  • Utilize Salesforce.com and contract management technology to ensure accurate accounting of all executed contracts
  • Ensure all fully executed contracts are distributed to and processed with applicable internal stakeholders (i.e., Finance, Revenue Operations, Proposal Operations, Legal)
  • Maintain accurate and complete retention of executed selling org contracts within Salesforce.com and contract management technology
  • Utilize Salesforce.com to organize workload and ensure timely delivery of projects & tasks
  • Identify and implement process improvements to optimize the overall contracting experience
  • Ensure clear & concise communication with all stakeholders
  • Champion special projects to support overall legal team goals
  • Develop insightful dashboards for real-time visibility into legal projects

Qualifications:

  • Bachelor’s Degree or equivalent work experience in legal or business operations
  • 5+ years of experience supporting legal operations for B2B SaaS, GovTech preferred
  • Expertise with overseeing and managing CLM platforms, Ironclad preferred.
  • Proficiency in G-Suite and/or Microsoft Office skills
  • Experience with Salesforce.com, Configure-Price-Quote (CPQ) technology a plus
  • Strong quantitative, analytical and problem-solving skills
  • Meticulous attention to detail with a focus on accuracy
  • Exceptional organizational and prioritization skills
  • Experience partnering with multiple stakeholders through complex RFP processes
  • Proven ability to thrive in a collaborative environment, working effectively with colleagues, clients, and management across diverse functions
  • Excellent verbal and written communication skills

About You:

You are a good fit for this role if you have a proven track record of working in a fast-paced, high-growth tech start-up environment where no two days are the same, things sometimes break and you are comfortable wearing many different hats and getting your hands dirty. You are highly motivated and self-directed. You are able to drive a project from conception/start to finish. You are a problem solver and don’t get sidelined by roadblocks and objections, but efficiently work through them to find the right solution. You raise your hand when you have a question or see a problem. You are a strong cross-functional collaborator and you have the ability to build relationships with executive stakeholders. You have the ability to self-start, prioritize, and stay organized in a dynamic work environment. You have a passion for excellence and high quality in the finished product, including strong attention to detail.

About Us:

Passport is a transportation software and payments company that builds technology to more efficiently manage streets and sidewalks. Based in Charlotte, North Carolina, Passport is trusted by more than 800 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami. Passport’s digital platform helps cities manage parking and mobility infrastructure, creating more livable, equitable communities. One of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, Passport was also named to Fast Company’s World’s Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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