Sales Administrator (Tunis, TN)

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to meet everyone's travel needs. With Free2move , you can rent a city car for your stay in Italy, find the nearest charging station for your electric vehicle in Europe, book parking during your weekend in Paris… all in one click, on our web/mobile platform! 

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest, has succeeded in establishing itself in just 6 years as a benchmark player in revolutionizing the mobility of all travelers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents, is available in 30 languages and 26 currencies. 5,000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of 750 experts and bold international projects, then you're in the right place! You will evolve in an ultra-dynamic, innovative, agile, internationally oriented structure and will join our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the automotive sector, in full mutation. Join us! It's exciting, you'll see!

Provide full administrative and operational support to Sales Account Managers to ensure smooth management of customer requests, orders, and after-sales service. Be the primary point of contact for customers, ensuring quality service throughout the product and contract lifecycle.

Responsibilities

Management of Customer Requests and Orders:

• Analyze and validate customer requests.
• Prepare quotes and process orders.
• Organize shipments and installations.

After-Sales Support:

• Manage after-sales logistics and returns.
• Verify order accuracy and maintain customer records.
• Communicate with customers to follow up and resolve issues.

Interdepartmental Coordination:

• Collaborate with Logistics and Technical Support for smooth management of shipments and technical resolutions.
• Customer Service and Platform Support:
• Provide product information and support for using the platform.
• Escalate complex technical requests to technical support.

Contract and Product Lifecycle Management:

• Track renewals, adjust service levels and manage contract terminations.

Qualifications

• Experience in administrative support, sales support or customer service.
• Native French speaker and good level of English.
• Excellent organizational and communication skills.
• Mastery of back-office tools and web platforms.
• Ability to collaborate with Sales, Logistics and Technical Support teams.
• Customer orientation and ability to solve problems effectively.

What we offer

• Taking up the position Asap
• Attractive salary
• Bonus on objectives
• On-site presence required for the first two months, then Hybrid position depending on the level of autonomy and KPIs
• 40 hours per week or 8 hours per day worked
• 2 days off Saturday & Sunday
• Permanent contract with 20 days of annual leave
• Paid training

Working at Free2move means joining a tribe in which the culture of performance rhymes with good atmosphere. And it also means:

• A start-up spirit supported by a large Group 
• Depending on your mission, the possibility of working fully remotely wherever you are, in hybrid or within our different offices! 
• The opportunity to revolutionize the uses of mobility with us! 
• Careful integration to get you started 
• Lots of possibilities for development 
• A collaboration with multidisciplinary and international teams 
• International projects to perfect your background! 
• Restaurant vouchers of 8 dinars per day worked
• Group insurance !
• Football battles to unwind 
• ...This list is not exhaustive...

Psst...! We'll give you a tip :) Apply, preferably, in English.

Please note: this job description is translated from French.

 

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