Senior Client Solutions Manager (London, Hull, Nottingham, UK)

About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialize in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognized as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space.

Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

Job Summary:

The Senior Client Solutions Manager will work as part of the Client Solutions team and will be responsible for technical pre-sales support and implementation for both existing and targeted new corporate key account customers. This will be across Hospitality and Retail segments covering all relevant cross channel DNA solutions sets & product suites.

The key aims of the role are as follows:

• Work alongside corporate sales teams to showcase / demo & pilot our technical solutions to prospective corporate customers, identifying feature requirements and solutions for cross channel integrations.
• Support Key Account Managers with technical guidance, upsells and change management for existing corporate key account customers.
• As part of the wider Product team, assist with defining product segment and channel solution sets aligned to the corporate sales strategy and roadmap requirements of key account customers.

You will report to: Head of Client Solutions

Work scheme

Hybrid or remote depending on location. The role will also require extensive travelling across UK to meet with Customers and partners and provide onsite support / installation where required.

Job Description:

• Support corporate sales managers with technical pre- sales solution set overviews, requirements, and demos for prospective new large corporate accounts across Hospitality and Retail.
• Alongside product & tech teams, help define target vertical solution requirements and closure of feature gaps, to maximize success rates in converting targeted new key accounts.
• Provide training to key account & corporate sales teams and Operational Support teams, on DNA solution sets across channels within target verticals.
• Be the focal technical point of contact for new corporate sales win through relevant proof of concepts, technical Integrations, UAT & onsite installations, and pilot support.
• Manage effective handovers to the Operational Corporate Support team to facilitate seamless day to day support post pilot.
• Work alongside Key Account Managers in supporting existing Key Accounts. This will include upselling opportunities for new products, substantial change management, and where required technical support escalation for material issues.
• Attend relevant industry exhibitions to help showcase and demo the DNA product set, supporting sale colleagues with prospective new clients.

Required skills

• Proven experience working for a payment provider in a client solutions role, presales technical role or similar support, engineering, or product role.
• A strong understanding of merchant card payment solutions across channels.
• A proven skill set in collaborating closely with large corporate customers in understanding their requirements and being able to showcase technical solutions.
• A commercially driven mindset to assist commercial teams in winning and retaining corporate accounts.
• Able to work under pressure and adhere to tight deadlines and management of client’s expectations.
• Effective communication and people skills.
• Excellent networking skills across internal teams, clients, and partners.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.

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