Duty Manager - Parking, Taxi & Passenger Services (Copenhagen, DK)

Copenhagen Airports 

Parking, Taxi and Passenger Service (PTP) is responsible for operating the passenger processes through the terminals and ensuring a safe and pleasant experience for all visitors. They assist passengers and business partners with large and small tasks in the terminals and are responsible for the day-to-day operation of the airport – right from the subway door to the plane door, except for the security check.

PTP also has the operational responsibility for the airport's parking facilities, which are monitored around the clock, as well as for handling taxi driving, limousine driving and cruise traffic.

As good hosts, the employees of PTP ensure a free flow and ensure that the passenger has a good travel experience.

About being a Duty Manager | Proactive – Visibility

The position is a temporary maternity leave, starting as soon as possible, but no later than 1 November, with a duration of one year.

As Duty Manager, you are responsible for operations 'on the day' where you are CPH's eyes and ears during your tour of the terminals. You react proactively if there is something in the passenger processes that is not optimal, and together with your team, you are ready to resolve urgent incidents and assist our business partner, which includes Groundhandler, Security, Boarder Police, DSB and the Metro company and the airlines.

You will be part of a fixed shift arrangement, where you work in a mix of day, evening and weekend shifts in the period from 5:30 a.m. to 10:00 p.m. every day of the week.

About how to succeed in the job | Positive - Overview - Independent

You are motivated by being in a sometimes hectic environment where quick decisions have to be made. It comes naturally to you to take control and responsibility, while at the same time being involved, listening and service minded. You take pride in solving challenges with a focus on ensuring a good passenger experience.

• You are service minded and have a positive mind
• You are proactive and can keep a cool head in stressful situations
• You have a good understanding of other people and cultures

You succeed in the job in the short term when you are curious about getting to know the operation and new colleagues. You are good at keeping an overview in a sometimes hectic everyday life, and meet today's challenges with courage and a smile.

In the long run, you will succeed when you can independently take responsibility for the operation and have acquired the necessary knowledge to be able to prioritize sharply and at the same time show calmness and security towards your surroundings.

About the department/colleagues | Spaciousness – High spirits – Service

You are part of a well-functioning and inspiring management group of a total of 10 colleagues. Even though we go in shifts, we make sure that we have good colleagues and cooperation in the management group, by ensuring a good written handover, so that your management colleagues always have the right knowledge of the day's events.

In PTP, we have 90 service employees and a temporary staff of a further 120 temporary workers. We are very different and accommodate everyone, which we see as a great strength in meeting our customers.

You will be part of a department with openness, high spirits and great commitment. We all work to ensure that our passengers have the best travel experience, which means that in addition to a large portion of service, we also share our experiences so that we can all constantly improve.

About Mette, your new manager | Attentive – Cooperation – Clear

You will experience me as an attentive leader who has trust and respect for your knowledge and skills. I like to challenge the status quo and am motivated by both receiving and giving open feedback.

Cooperation for me is a decisive focal point for success, where we all actively contribute and take responsibility. Likewise, I am clear in my management style and believe that the best results are achieved when we all know the goal, know what is expected of us, and think of our passengers in everything we do.

About us | What can we offer?

You will be part of a very special atmosphere and a family that works hard every day to ensure that our passengers have the best travel experience.

In addition to the lunch buffet, we offer health insurance, pension and IT equipment

• Free parking, bicycle service (during working hours) and good discount deals
• Physiotherapy and training room, yoga, advice from a trainer, etc. – if you are interested
• Health insurance - children are covered automatically
• Individual development interviews - so you continue to think it's fun to be here.

About the application | Get on board with your new job
We look forward to reading your application, so please send it as soon as possible, but no later than 29 September.

If you have questions about the job before then, you can call or send an email to Head of PTP, Mette Breinholt – phone number 24 85 27 33 / mette.breinholt.hansen(at)cph.dk

It is a prerequisite for employment that you can obtain police clearance, just as you must be able to maintain security clearance throughout your employment.

Please note: This job description ist translated from Danish.

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