Parking System Support Analyst (US)
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We are an industry leading front service technology solutions company
specialized in Parking systems. We are looking for a tech professional with great customer service skills to join our remote support team and be part of the best support team of our industry.
This role will be for a frontline support technician for our customers, who will provide expert support for a variety of software applications. This position will troubleshoot problems, answer questions, and ensure our users are getting the most out of their software. Our Team operates 7 days a week and with extended business hours covering a global client base.
Job Duties:
- Diagnose and troubleshoot software issues using strong analytical and problem-solving skills.
- Provide technical support to users via phone, email, Video conference or chat in a friendly and professional manner.
- Research and identify solutions to complex software problems.
- Document technical solutions and maintain a knowledge base for future reference.
- Stay up-to-date on the latest software trends and updates.
- Maintain accurate records of all support interactions.
- May escalate unresolved issues to appropriate teams.
Qualifications:
- Proven experience troubleshooting software applications.
- Excellent communication and interpersonal skills.
- A strong understanding of computer hardware and software concepts.
- Proficiency in a variety of operating systems (e.g., Windows, iOS).
- Ability to work independently and as part of a team.
- Excellent customer service skills with a positive and helpful attitude.
- Valet Parking or Self-Parking experience is a plus.
- Strong server network experience, set-up, hosting, virtualization.
- Understand SQL database setup and configuration system installation and support background.
- Experience with remote access tools such as - , MS Teams, Zoom, LogMeIn, TeamViewer and any other VPN platforms.
- Knowledgeable of all Microsoft 365 products.
Amano Mcgann offers competitive salary and benefits packages, and the opportunity to work in a fast-paced and dynamic environment. If you're a technical rockstar with a passion for helping others, we want to hear from you!
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