Passport: Total Citations Issued or Transactions Processed

In the dynamic landscape of parking management, cities consistently seek ways to enhance their infrastructure and services. Enforcement technology is critical, where efficiency and adaptability are paramount in ensuring constituents follow policies. When selecting an Enforcement provider, city officials should look beyond the sole requirement of the number of citations issued and consider the broader scale that a system’s underlying infrastructure supports.

Consider this: Should municipalities continue limiting RFP requirements to the number of citations issued in a single city? Or are there other transactions that occur in aggregate across an entire platform that more accurately reflect scale? What about the total number of existing clients or the variety of environment types served? And how do current and potential integrations come into play?

These are all critical questions to answer when evaluating parking enforcement technology. Here’s why:

1. Prioritize Compliance

A vendor that excels in processing a high volume of transactions must have a robust and efficient system in place. This efficiency facilitates a smoother parking operation and experience and encourages compliance among parkers. When parking systems are easy to navigate and understand, residents are more inclined to follow regulations voluntarily, reducing the need for punitive measures like citations. Passport’s parking compliance platform offers end-to-end management tailored to each city’s unique requirements, ensuring scalability and future-proof solutions.

2. Recover Revenue

A higher volume of parking transactions often translates to a desirable increase in revenue for both the city and its constituents. Relying on citation payments as the primary revenue source creates a ceiling due to the dependency on violator compliance. If a city chooses to prioritize reputable forms of revenue generation, like paid parking and digital permitting, they can drive preferred mutual outcomes.

Passport can process all curbside transactions through our parking compliance platform, with Passport Payments embedded across every product line. Passport processes an average of 225K transactions daily (over 82M annually), allowing clients to efficiently manage and track all financial activities related to parking services and ensure accurate and transparent revenue collection.

3. Unlock Comprehensive Data Insights

Transaction data offers valuable insights that can improve city planning and parking management. By analyzing transaction trends, cities can identify peak usage times, popular areas, and potential bottlenecks. Passport has discovered that this data-driven approach enables more informed decision-making, resulting in better resource allocation and more strategic compliance efforts.

Additionally, Passport can seamlessly integrate with any industry player’s existing solution, offering flexibility of choice and extending the reach of partner technology. By doing so, we emphasize the need for cities to understand their parking environment holistically, as the data flowing into our platform is crucial for achieving effective scalability beyond just the number of citations issued. Currently, our platform supports 60 integrations, facilitating 9.1M transactions over the last twelve months.

4. Promote Positive Interactions

Focusing on total transactions rather than the number of citations fosters a more positive relationship between the city and its residents. Citations, while necessary for enforcement, can often create a negative perception among citizens. By emphasizing the overall usage of parking services, cities can highlight their commitment to facilitating convenient and efficient parking solutions, thereby enhancing public satisfaction and cooperation.

Over 800 clients across North America trust Passport. Since 2014, we’ve processed over $3B in mobility payments, resulting in 475M transactions in the past ten years. Our highly configurable system accommodates a wide range of environments, offering clients peace of mind with flexible and adaptable solutions that fit their needs.

Passport began as a parking payment application. As we evolved into an end-to-end compliance platform, we’ve helped cities of all sizes streamline curbside payments into a centralized system. Passport is the only platform that connects these often disparate transaction flows by helping cities integrate mobile parking, citation, and permit payments into one software solution.

While enforcement is the backbone of our platform, our multi-solution approach lays the foundation for a curb management program that can support a truly open parking ecosystem. Because of this, cities must consider the aggregate number of transactions processed when selecting a partner.

In essence, enforcement isn’t just about issuing tickets – it’s about creating a robust parking management ecosystem that promotes order, efficiency, and data-driven decision-making. By focusing on these broader metrics, cities can build more efficient, user-friendly, and sustainable parking programs that benefit the municipality and its residents.

About Passport 

Passport is a mobility software and payments company that builds solutions to centrally manage complexities at the curb. Based in Charlotte, North Carolina, Passport is trusted by more than 800 cities, universities and agencies, including Chicago, Toronto, Los Angeles and Miami. Passport’s mobility management platform helps cities manage parking and mobility infrastructure, creating more livable, equitable communities. One of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, Passport was also the 2021 Fintech category winner for the NC Tech Association’s Industry Driven award.