Parker Technology: What Happens If… Part 1

At Parker Technology, we realize that many things can go wrong when parking facilities don’t utilize a system that optimizes daily operations. Intercom calls can overwhelm parking managers, resulting in lost revenue, broken gates, etc. A quality system, like our 24/7 on-demand assistance, can not only benefit your staff, but if you align your priorities with operations, you can consistently deliver a satisfactory customer experience.

If our solution is not utilized, damaging actions can occur, whether by parkers or employees. Staff members have other, high-priority tasks to focus on, which can prompt them to vend the gate or be annoyed by parkers when they receive help calls. Also, some parkers disrupt the garage by breaking gates or constantly asking for the gates to be vended. Overall, these actions can cause a considerable loss of revenue.

Our goal is to provide your customers with fast and friendly service to get them on their way as quickly as possible while also following facility business rules. We use live video and audio communication to provide personalized customer service, and we also monitor and record all calls to ensure quality and hold our representatives accountable. By tracking and measuring results, we can continually deliver quality service and improve customer satisfaction.

Our solution can change how you approach customer service and help optimize your business to achieve your business goals.

Continue reading to find out what can go wrong if you don’t utilize the Parker Technology Solution.

Gate Vends

As previously mentioned, your staff has many high-priority tasks that require their focus. Intercom calls can distract them from these tasks and can hinder their work. To avoid spending a significant amount of time helping parkers with their issues, staff members can decide to vend the gate because it is a quick and easy solution. Unfortunately, that also causes the parking garageto lose revenue. Each gate vended represents another loss of revenue. Vending the gate may not seem problematic at the moment, but by the time all the occurrences add up, it’s a significant loss.

Broken Gates

Along with the gate being vended more often, not utilizing the Parker solution can cause an increase in broken gates. All of our CSRs ensure that every parker who presses the “help” button exits the garage safely. Parkers are more likely to drive through and break gates when there is no assistant to help or monitor them. This causes parking managers to have to replace these gates and spend more, while also losing revenue. They also can’t track down the person who damaged the gates if there wasn’t an attendant on-site to witness the incident. 

No Staff On-Site

Let’s face it. Not many people want to work nights, weekends or holidays. This can be a major issue when parking garages are open 24/7, 365 days a year. When staff isn’t on-site that can mean that the gate must be raised, resulting in a loss of revenue for that time. No staff on-site can also cause more issues, like broken gates, to occur more often. Instead of an increase in broken gates, raised gates or midnight help calls, let our CSRs take the hours you don’t want. We can handle the nights, weekends, holidays or any other time your staff isn’t on-site or available to answer calls. 

Customer Experience

Consistent and quality customer service can be difficult to provide when your staff is assigned to other tasks and doesn’t work 24/7. Their focus won’t be 100% on helping the customer solve their problem and getting them on their way. This can cause customer satisfaction to decrease. Customers are not likely to return if they have a negative experience and won’t recommend your business to others. Don’t let help calls ruin your reputation. Allow our CSRs to provide excellent service on your behalf and give your customers the on-demand assistance they need. 

Our Solution, Your Success

At Parker Technology, our 24/7 call center team is comprised of bright, highly motivated customer service representatives and service technicians who work together to provide an exemplary solution that enhances the customer experience for your city. We provide flexible services and solutions that can meet your unique needs. Let us help you, so you can focus on other more significant tasks.

Contact us today for more information to learn how the Parker Technology Solution can fit your needs!

About Parker Technology 

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.