HUB: Innovating Smart Parking Solutions in Portugal with BIGSYSTEMS

BIGSYSTEMS, a leading company in Portugal, rapidly becomes a significant player in smart parking and CCTV solutions. Founded and led by João Mendonça, the company currently boasts 23 employees and offers nationwide coverage, integrating innovative technologies and personalized software solutions to address market demands.

A Game-Changing Partnership with HUB Parking Technology

Reflecting on their partnership with HUB, Mendonça explains that the collaboration began in 2017. It isn’t just a strategic move; it’s an opportunity to scale and diversify. The partnership allows BIGSYSTEMS to develop essential APIs that are either mandatory or requested by clients. This adaptability and resight enable the company to bridge gaps in the market and introduce customized solutions.

Targeting High-Demand Sectors

BIGSYSTEMS makes significant strides in sectors like airports, hospitals, and large shopping malls. Mendonça highlights that these solutions often require customized applications that go beyond standard solutions. By building on JMS system, the company is able to “fill up that gap between the needs of the customer and the standard products.” This flexibility benefits smaller car parks as well, as advancements in large projects eventually trickle down to smaller installations, broadening the company’s impact.

A key differentiator for BIGSYSTEMS is its local development team. In a market where customer requirements frequently exceed standard capabilities, this in-house expertise is crucial. Mendonça shares, “That’s very important for the customer to speak with developers that will fulfil his needs and timing of delivery.” This approach not only enhances efficiency but also strengthens customer trust and satisfaction.

Showcasing Success: The Amoreiras Shopping Mall

One of the standout achievements for BIGSYSTEMS is its ongoing work at the Amoreiras Shopping Mall. Mendonça proudly notes, “That is the installation that was a challenge, it’ a customer working with Zeag for about 20 years ago." The project involved integrating advanced features such as electronic payments using the MB WAY system and automating the issuance of fiscal invoices, adhering to Portuguese tax regulations. This comprehensive solution allowed customers to enjoy a seamless experience without needing to visit parking receptions.

The timeline for this project was equally impressive. BIGSYSTEMS manages to complete the integration in just three months, a significant achievement considering competitors take close to a year for similar deployments. This swift execution and focus on innovation have positioned BIGSYSTEMS as a market leader.

Customer-Centric Approach

Mendonça emphasizes that BIGSYSTEMS’ success hinges on strong customer relationships and high-quality service. “The customer is our salesman,” he states. He believes that when new customers witness the company’s solutions firsthand at sites like Amoreiras, the technology and service quality speak for themselves. According to Mendonça, “Without service, there is no future for the company.” This unwavering commitment to service excellence forms the backbone of BIGSYSTEMS’ strategy.

BIGSYSTEMS prides itself on offering open systems that allow for additional features and customizations. Mendonça sums it up by saying, “We don't have any model, but it's an open service that depends on the request and the needs of each customer.” This flexibility, coupled with their proactive approach to software and service development, positions BIGSYSTEMS as a top choice for clients seeking comprehensive, high-quality smart parking solutions.

Ensure efficient and innovative parking management with BIGSYSTEMS! Explore how tailored solutions can elevate your parking experience today and watch the full interview video on our YouTube channel!

About HUB Parking Technology

HUB Parking Technology is the Business Unit of the FAAC Group that develops software and intelligent mobile solutions produces, installs, and supplies hardware and after-sales services for the professional management of paid parking spaces. HUB Parking Technology offers flexibility, competence, and personalized and widespread assistance at a local level, combined with the capacity, network, and strength of a global operator. Over the years, the company has constantly innovated to develop state-of-the-art systems and integrated value-added solutions that make parking efficient for users, and profitable, and easy for operators to manage. 

For more information about HUB Parking Technology, visit: www.hubparking.com