SEPTA Partners with Flowbird to Launch Advanced Commuter Parking System

Flowbird Group, the leader in curbside management and effortless mobility systems, is proud to announce its partnership with the Southeastern Pennsylvania Transportation Authority (SEPTA) to enhance parking for commuters across SEPTA’s extensive regional rail network. Less than 3 months after contract award, SEPTA is introducing Flowbird’s advanced parking payment systems across its commuter lots on September 23rd, offering thousands of daily commuters a seamless and modernized parking experience.

With approximately 25,000 parking spaces spread across SEPTA's 138 facilities — including 87 paid surface lots and 3 garages — this new system aims to make parking more convenient and efficient for the large number of commuters who rely on SEPTA’s rail services each day.

Key Features of the New Parking Payment System:

1. SEPTA Park app (Powered by Flowbird): This white-labeled app will allow users to pay for parking directly from their mobile devices, receive reminders when time is about to expire, and even extend their parking time remotely. The app's map-based interface integrates with navigation tools to guide users to their preferred parking locations and enhance on-the-go convenience. Users who already have the Flowbird app can conveniently sign-in using their credentials on the SEPTA Park app.
2. Pay-by-Text: Commuters can also opt for Flowbird’s Pay-by-Text feature - a simple, web-based payment method. After parking, the user sends a text to the number displayed on the pay station or parking sign at their parking location. Once they receive a secure link, they may input their payment information. No account creation or app download is necessary—just a few taps, and the parking session begins.
3. Solar-Powered Smart Parking Kiosks: SEPTA will also begin installing over 180 Flowbird solar-powered smart parking kiosks with full-color 9.7” touchscreens, offering an accessible, tablet-like experience for users. These kiosks, compliant with ADA standards, accept coins, debit or credit cards, and contactless payment (Apple, Google, Samsung Pay), streamlining the payment process for all commuters.
4. Back-Office Management Suite: Flowbird’s elite back-office management suite provides immediate in-depth reporting of all SEPTA meter and mobile transactions, making it easier than ever to manage the parking system in real time, while making data-driven decisions for the future.
5. Enforcement and citation: Flowbird has also partnered with Park Loyalty and Risetek Global to implement a comprehensive enforcement and citation management system, combining License Plate Recognition (LPR) Handhelds and occupancy cameras.

The new parking system is a significant upgrade to SEPTA’s parking infrastructure, aligning with its efforts to modernize and improve the overall commuter experience. The partnership with Flowbird supports SEPTA’s mission to streamline parking management and offer more flexible payment options for the thousands of commuters who park daily in SEPTA regional rail lots.

“This partnership with SEPTA underscores our dedication to delivering innovative, user-centric solutions that simplify mobility,” said Benoit Reliquet, President, Flowbird America. “We are excited to contribute to a more sustainable and efficient daily commute in the Philadelphia region, while aligning with SEPTA’s vision for a connected parking and transportation system.”

The SEPTA Park App is available to download now on the Apple Store and Google Play. The new parking kiosks will be rolled out gradually, starting on Monday, September 23, 2024. The implementation will follow a phased approach, with six commuter lots being introduced to the new system every two workdays over the span of seven weeks. This phased rollout is expected to be completed by November 7, 2024, ensuring a smooth transition for all commuters.

About Flowbird

Flowbird solutions are used in 4,350 cities in 80 countries to make journeys effortless.

Our relentless desire to enable mobility, through frictionless technology, which gives back time to us all, is the driving force behind our innovations. We are dedicated to complete, data-led solutions, which can be used to inform mobility policy and make a positive impact.