Customer Service Operations Manager (Zaventem, BE)
Q-Park as an Employer
Are you a true people manager? Can you effectively collaborate with others towards common goals and embrace change initiatives? Then read on and become the Customer Service Operations Manager at Q-Park Belgium!
For 25 years, Q-Park has been providing Quality in parking. Our customers can now park comfortably and smoothly in 7 different countries, and our employees are indispensable!
In Belgium, our 38 colleagues work closely together from our headquarters in Zaventem. We are a small team and place great importance on collaboration. With accessible management and continuous training opportunities, you too can contribute to the success of Q-Park.
To strengthen our Operations Off Street team, we are looking for a Customer Service Operations Manager for our headquarters in Zaventem.
The Role
As the Customer Service Operations Manager, you will be responsible for the Remote Operations department. This department consists of 3 teams that work closely together to provide our customers with the best experience:
- The Operations Control team continuously monitors the status of parking facilities using camera footage and dashboards.
- The Control Room team assists customers who encounter problems. With a simple push of a button, customers connect with a staff member who can help them.
- The Customer Service team focuses on administrative tasks related to parking: questions about subscriptions, payments, reservations, events, etc., are addressed and resolved here.
Your goal as Customer Service Operations Manager is to lead this department as one team in terms of:
- Daily operations
- KPIs, reporting on various issues in the parking facilities, and making recommendations to improve operations
- Analyzing data and making optimization proposals for systems, processes, and procedures based on that analysis
- In your absence and during busy times, you will take over Customer Service tasks entirely or partially
Efficiency and standardization of operations are always central to ensure that customers consistently receive the best experience.
Who Are We Looking For?
- People manager: You have 10 years of experience in a similar management role.
- Strong communication skills: You communicate effectively at all levels with internal and external contacts.
- Analytical and problem-solving: You identify problems and can connect the dots to determine the cause and propose the right solution.
- Innovative: You are an expert in process optimization and can effectively allocate the necessary time and resources to achieve set goals.
Additionally, you possess a valid driver's license, speak fluent Dutch and French, and have a good command of English. You hold a Bachelor’s or Master’s degree.
Our Offer
In return for your commitment, you can expect:
- Full-time permanent contract
- Attractive salary based on your knowledge and experience
- Group and hospitalization insurance and outpatient costs insurance
- Meal vouchers, eco vouchers, and gift vouchers
- Laptop, smartphone, and company car with fuel card
- CAO 90 bonus
- 40-hour workweek with 20 statutory vacation days and 12 ADV days
- Comprehensive onboarding with internal and external training
- Opportunity to attend Cevora training of your choice
- Great colleagues, daily fresh coffee, and fruit
- Regular team lunches on Thursdays to get to know your colleagues even better
- Occasional outings to recharge our batteries. Think barbecues at a vineyard or in a grape greenhouse… 😊
- Delicious chocolates from the Easter Bunny and Sinterklaas
The Selection Process
Anneleen, our HR Manager, will analyze your application and invite you for an initial interview. Following that, you will meet Peterjan, our Head of Operations.
Do we have a match? If so, you will receive an offer from us as soon as possible.
Will you be the Customer Service Operations Manager at Q-Park? We look forward to strengthening our Operations Off Street team together with you!
Please note: This job offer is translated from Dutch.
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