Call Center Supervisor (Indianapolis, US)

This is a full-time, on-site role for a 2nd Shift Call Center Supervisor located in Indianapolis, IN. The Call Center Supervisor will oversee weekend shift operations, lead a team of call center agents, ensure high-quality customer service, and handle escalated customer inquiries. Additionally, the Supervisor will monitor call center metrics, jump in and take calls during call volume spikes, provide coaching and feedback to the team, and contribute to improving processes and procedures.

What You Bring to the Table

• 4 years of Supervisory experiance
• Prior experience in a call center environment or customer service role
• Demonstrated leadership skills and experience in managing a team
• Strong communication and interpersonal skills
• Ability to handle escalated customer issues with composure and professionalism
• Proficiency in call center software and systems
• Excellent problem-solving abilities and attention to detail
• Flexibility to work weekends and adapt to changing priorities
• Two year degree a plus

Culture Fit

Help maintain a culture that consists of:

• Teamwork
• Communication
• Acceptance and appreciation for hard work, dedication and respect for the job

Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers:

• Honesty and Integrity
• Goes above and beyond
• Excellence in Communication
• Critical Thinking
• Noble Intent
• Servants Heart

PARKER Care:

Understand the document, what it is intended to do and use the principles in communications with staff, facility contacts and facility customer interactions.

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