Planning Assistant (Gennevilliers, FR)

Our OSP Holding group, through its Orbility brand, is a leader in the design of automated parking management systems. Our subsidiaries are located in France, the United Kingdom, the United States, Spain, and our products are present in more than 30 countries around the world. A growing company, with evolving technological solutions to facilitate urban mobility, customer satisfaction and a culture of performance are at the heart of our activities.

Context

Reporting to the Manager of the Gennevilliers maintenance agency, in collaboration with the Deputy Manager, you play a key role in planning maintenance technician interventions and managing customer requests. You will be responsible for ensuring the proper coordination of the interventions of our 11 maintenance technicians, based on troubleshooting requests, contracts and priorities, while ensuring that a quality of reception and effective monitoring of customer relations are maintained.

Your main missions

• Customer Relationship Management: Greet customers by phone or email, manage troubleshooting and assistance requests, and communicate intervention planning in a clear and precise manner.
• Planning interventions: Update the maintenance management software, transmit mission orders to technicians and monitor interventions, ensuring their compliance with deadlines and contractual commitments.
• Administrative management: Ensure the updating of databases and administrative files, and carry out various administrative tasks related to interventions.

Your assets for success

• Ideally, experience in planning interventions in the maintenance or customer service sector.
• Sense of customer service and ability to manage delicate situations.
• Planning management skills would be an asset.
• Proficiency in office tools and business management software.
• Good organizational skills and respect for contractual commitments.

Type of contract: Temporary or fixed-term contract, minimum three-month assignment, which may be extended

Start: As soon as possible

Location: Grésillons district in Gennevilliers (RER C 5 min walk)

Other benefits: Meal vouchers €10 per day worked, 50% of public transport costs

Please note: this job description is translated from French

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