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Customer Support Specialist (Deurne, NL)

IP parking

Your role as a Customer support specialist

  • You are the point of contact for our customers regarding technical questions
  • You support our customers remotely and personally resolve 75% of the software calls that come to you
  • You provide support to our troubleshooting service 1x per 8 weeks
  • You work towards a 9+ customer experience

Time allocation

  • 50% Speaking to customers about service and malfunction issues
  • 15% Acting as Inspector Gadget for root cause troubleshooting
  • 10% Supporting customers in the integration and implementation of our systems and services
  • 10% Processing and resolving software issues
  • 10% Developing your own skills by studying new products and/or attending training sessions
  • 5% Informing your colleagues about the weekend

Get to know the team

You will be working in the Operations IPNL team in Deurne. The team consists of 42 employees and they work on:

  • Monitoring, supervising and maintaining our parking systems at existing customers
  • Supporting and resolving issues
  • Informing and instructing customers on managing and maintaining parking systems
  • Supporting implementation and integration projects

We are looking for:

  • A motivated and eager-to-learn colleague
  • An MBO thinker with an interest in technology
  • Relevant work experience on a helpdesk and familiarity with MS Office, Windows applications, SQL and database
  • You are customer-oriented, service-oriented, independent, and communicatively strong
  • A completed relevant technical and/or ICT education

We offer:

  • Salary: €2.400 - €3.000 , depending on your experience
  • 38 days off: 25 vacation days and 13 ADV days, (but also the option to have a large part paid out if you prefer to continue working)
  • Training budget: Training budget for annual training and/or courses
  • Trust and space: Everyone is welcome to participate in our developments, which is why we offer room for your own input and ideas.
  • Pension: We also like to arrange things well for later, which is why we have a pension scheme at PMT
  • Staff association: that organizes enjoyable outings (Theme drinks, weekend away, festivals)

Growth opportunities

Growing within or outside your own position, that is up to you. We will help you to reach your potential!

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