Support Operations Officer - German Market (Tunis, TN)
Founded in 2016, Free2move simplifies mobility usage by offering a wide range of services to meet everyone's travel needs.
With Free2move, you can rent a city car for your stay in Italy, find the nearest charging station for your electric vehicle in Europe, book a parking spot for your weekend in Paris ... all with a single click on our web/mobile platform!
Born from the merger of Group Stellantis and the start-up TravelCar, Free2move, thanks to its agility and conquering spirit, managed to establish itself in just 6 years as a reference player to revolutionize mobility for all travelers.
Now the #1 choice for over 6 million users Free2move operates in more than 170 countries across 5 continents, is available in 30 languages and 26 currencies. 5,000 partners trust us, and several hundred thousand vehicles are available!
If you want to join a team of 750 experts and bold international projects, then you're in the right place!
You will evolve in an ultra-dynamic, innovative, agile, internationally oriented structure, and join our talented teams, full of ideas and motivation with multi-disciplinary skills, at the crossroads of the digital ecosystem and the automotive sector, in full transformation.
Join us!
It's exciting, you'll see!
Overview of the Role
The successful candidate will play a crucial role in maximising support operations for the German market by ensuring top-notch customer service and efficient processes.
Key Responsibilities
- Customer Support: Provide exemplary customer support in German, ensuring customer satisfaction and problem resolution.
- Market Analysis: Monitor market trends and performance to identify growth opportunities and areas for improvement.
- Relationship Management: Maintain strong relationships with existing partners and foster new ones to expand our market presence.
- Coordination: Work closely with other departments, especially marketing, to ensure cohesive strategy implementation.
- Reporting: Prepare regular reports on market performance and customer satisfaction to inform strategic decisions.
Education and Experience Requirements
Bachelor's degree (Bac+3) in Business, Marketing, or a related field.
Experience and Qualifications
Experience in customer support or operations preferred.
Behavioural Skills (Soft Skills)
- Effective Communication
- Adaptability
- Relationship Building
- Perseverance
- Strategic Thinking
Technical Skills (Hard Skills)
- Communication
- Networking
- Customer Service
- Market Analysis
- Problem Solving
What We Offer
- Immediate start
- Attractive salary
- Performance-based bonus
- Mandatory onsite presence for the first two months, followed by a hybrid model based on performance and KPIs
- 40-hour workweek (8 hours/day)
- Weekends off (Saturday & Sunday)
- Double pay for working on public holidays based on Tunisian calendar
- Permanent contract with 20 days of annual leave
- Paid training
Working at Free2move means joining a tribe where performance culture meets a great atmosphere. It also includes:
- A start-up spirit backed by a major group
- The possibility to work full remote, hybrid, or at our various offices depending on the role
- The chance to revolutionise mobility with us!
- A well-thought-out onboarding process to get you started
- Plenty of opportunities for growth
- Collaboration with multidisciplinary and international teams
- International projects to bolster your background!
- Meal vouchers worth 5 dinars per worked day
- Group insurance!
- Football battles to unwind
- ...This list is non-exhaustive...
Psst...! Here's a tip :) Apply, preferably, in English
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