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Knowledge Specialist (Berlin, DE)

Free2move

Created in 2016, Free2move 🚀 simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy 🏖️ or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years 🚀 as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users 👑, Free2move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750🏆 experts and bold international projects, then you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ❤️teams♥️, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

💺 JOIN US!
💯 It's exciting, you'll see🔥!

OUR OFFER

  • The opportunity to work independently in an agile and creative environment where every idea counts 💡
  • A transparent, supportive team culture where feedback flows freely across all levels, keeping everyone informed and engaged 🔄
  • Remote work with one weekly team day at the office 🏡🏢
  • Monthly mobility allowance for your own Free2move experience 🚗
  • Modern IT equipment (MacBook, iPhone) 💻📱
  • Access to our E-Learning platform for the development of languages and other skills 📚
  • No-meetings days to boost your efficiency 📅
  • A vibrant, centrally located office at Warschauer Platz with hot and cold drinks to keep your energy levels up ☕🥤

YOUR TASKS

  • Work collaboratively within the team to maintain and enhance the content of our Customer Service Knowledge Database.
  • Create and update email templates, Knowledge Base articles, and work instructions.
  • Process user feedback to improve content.
  • Monitor user behavior and drive improvements in content presentation.
  • Participate in cross-departmental projects.

YOUR PROFILE

  • You are fluent in English (C1 or C2) and have strong skills (B2 or higher) in German, Spanish, or Dutch.
  • You have experience in customer service, call centers, or as a copywriter.
  • You’re creative, trend-savvy, and can craft inspiring, well-researched content for various channels. Your writing style is lively, modern, and engaging.
  • You’re organized and never hesitate to ask questions.
  • You're passionate about the concept of shared mobility.
  • Ideally, you have experience with Salesforce & Confluence.
  • One last nice to have: Knowledge of web coding, including HTML.

OUR PROCESS

  1. Introduction Call: Remote call with Andreas, the hiring manager and Head of Customer Service Operations
  2. Skills Assessment: A 1-hour timed test sent via email, with all the necessary information and instructions. This helps us understand your working style and gives you insight into the tasks you’d be handling.
  3. Meet the Team: In-person meeting at our Warschauer Platz office to meet Andreas and the team
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