Field Technician (Hybrid / Richmond, US)
Join Our Team as a Field Technician at Flash!
Are you customer-focused, detail-oriented, and skilled in PARCS and troubleshooting? Flash is seeking a dedicated Field Technician to provide regional onsite support and exceptional service to our clients within a specific area. In this role, you will be a crucial part of the Flash Support Services team, responsible for a range of tasks from installation oversight to complex problem-solving on various equipment types. This position is perfect for those who excel in communication, enjoy ticking tasks off their checklist, and thrive in providing top-notch customer service while managing multiple priorities in the field. Join us to make a tangible impact in the dynamic world of parking technology solutions!
What You'll Do:
- Provide regional onsite support across multiple garages and parking lots, ensuring that all Flash Parking equipment is fully functional and troubleshooting issues as they arise.
- Oversee onsite installation tasks including supporting installation contractors, making low voltage terminations, completing network installations, starting up and testing equipment, and providing onsite training to clients.
- Communicate project updates to the Project Manager and notify clients when repairs are complete.
- Document issues and resolutions daily in a ticketing system.
- Work with the manager to schedule and coordinate work and repairs for hardware failures that require contracted vendor involvement.
- Manage installations under the guidance of the Project Manager, fully understanding the scope and nature of each project.
- Commission and test all aspects and functionality of Flash equipment upon installation completion.
- Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
- Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications.
What You Bring:
- Experience with increasing responsibility in a technical field, preferably in the parking industry.
- Strong customer-facing communication skills and the ability to manage competing priorities effectively.
- Strong professional business ethics, including building and maintaining constructive working relationships, proactive and concise communication, and engaging in collaborative thinking and problem solving while embodying FlashParking’s core values.
- Familiarity with various gate manufacturers and model/types, enabling successful programming of multiple variations per project scope.
Qualifications:
- 2-5 years of experience in a technical field, preferably related to parking or mobility technology.
- Experience in customer success, project coordination, or technical roles.
- PARCS experience, Access Control/CCTV experience; CompTIA A+, Network+ certifications are preferred.
- Organized and flexible approach to work, with a clear track record of handling multiple priorities.
- A candidate successful in this role would ideally have strong pathways for growth within Field Operations or other roles within the organization.
- If required to drive a company vehicle, a Motor Vehicle Record (MVR) check will be conducted.
$33 - $38 an hour
Salary will be determined based on candidate's skills and experience level.
Competitive Rewards Package includes:
Quarterly Bonus
Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and flexible work environment
Opportunities for professional growth and development
Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
