Job brief

We are seeking an experienced Systems and Support Engineer to help support our rapid growth. This role is crucial in ensuring the seamless operation of our systems and delivering outstanding client support.

About EnSight Technologies

Based out of San Diego, California, we are a startup looking to change how parkers find the best place to park and how owners and operator of parking facilities use data to improve their bottom line. With the power of intelligent design and intuitive parking technology, we build parking guidance systems to give drivers the information they want and need.

With years of experience in developing optical and machine learning technologies, coupled with our skill in delivering integrated parking solutions, we created the EnSight ecosystem.

We call it an ecosystem because it’s flexible, made to adapt to the environment of each parking facility. Our solution delivers instant occupancy counts, customizable dynamic signage, and an open API infrastructure, all within a smart, affordable and flexible parking guidance system.

Working across many industries with clients big and small, we’re giving parking providers a solution that’s made for them, enhancing the parking experience for all. For more information on the company go to www.ensight-technologies.com

Systems and Support Engineer

Responsibilities:

• System Management: Oversee and manage multi-operating systems environments, ensuring they are up-to-date, secure, and performing optimally.
• Client Support: Handle technical support tickets, troubleshoot issues, and provide solutions to ensure client satisfaction and system uptime.
• Software Maintenance: Regularly patch, update, and debug both proprietary and third-party software components used in our vision systems.
• Troubleshooting: Diagnose and resolve complex hardware and software issues affecting system performance.
• Documentation: Maintain detailed documentation, prepare client responses, and update internal knowledge bases.
• Project Support: Assist in the deployment of new projects, ensuring scalability and robustness of systems. Leadership

Requirements:

• Experience: Proven experience in IT support, preferably within embedded systems, vision systems, or a similar technical field. Experience in B2B environments is a plus.
• Skills: Proficient in multiple operating systems (Linux, Windows).
• Strong troubleshooting and problem-solving skills.
• Knowledge of network protocols and system architecture.
• Excellent communication skills for client interaction.
• Familiarity with vision system technologies or related fields is beneficial.
• Certifications: CompTIA A+, Network+, or related certifications in technology or vision systems are advantageous but not mandatory.
• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to lead a dynamic tech company through growth and innovation.
• Support to attend industry conferences and continuous professional development.

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