Customer Care Representative (Rome, IT)

Would you want to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team where the main goal is to offer excellent support to our customers.

For this recruitment we are specifically looking to recruit a candidate within categoria protetta (L. 68/99) to EasyPark Italy.

The Role

We are looking for a Customer Care Representative who always puts the customer first and has a feeling for providing a professional Customer Experience. You will be part of a team of friendly colleagues in an international environment where your responsibility lies in providing Italian customers with excellent support through high availability and flexibility. One of the key missions for a Customer Care Representative is to support the gathering of constructive insight about what our customers want and together with other functions within the EasyPark Group, propose product and process improvement to reduce the need for customers to contact us.

You will initially contribute & make an impact through:

• Answering incoming requests via phone and emails or any other channel used, from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service in our country.
• Executing the strategies for the best customer experience and the of incoming requests, decided by the Customer Care Management Team
• Supporting customer insights collection by logging contacts according to the company policy in order to identify solutions to improve our customers' experience journey.

About you

You are an independent, thorough and social team player who likes working in an ever changing and dynamic environment. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You have the ability to reflect over things you do well and things you could do better. Feedback is something you welcome with humbleness.

Is this you? Apply now if you want to join us in spreading Customer Love.

Requirements

We don’t think one size fits all, but a successful candidate might have the following:

• Previous work experience within Customer Care and/or direct sales
• Written and oral fluency in Italian and English B2
• Understanding the main Customer Care KPIs and willingness to continuous improvement
• Customer orientation and ability to adapt/respond to different types of clients
• Ability to multi-task, prioritize, and manage time effectively
• Feel motivated by working with others towards common goals

This role will be based at the EasyPark office in Rome, Italy.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

Apply for this job