Customer Care Representative- Italian & Slovenian (Stockholm, SE)

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

The Role

As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment. Together, you are responsible for giving customers a professional service with high availability and flexibility. You will work towards both the Slovenian and the Italian market, primarily with consumers but also with corporate customers.

Your working hours are Mon-Fri 8-17. You will be working from the office at the beginning with some flexibility after the onboarding period.

You will contribute & make an impact through:

• Supporting EasyPark's B2C and B2B customers through all channels (phone, e-mail, and social media).
• Actively work with the onboarding of customers, customer loyalty and winback.
• Managing administrative tasks including documentation, translations, data maintenance and various projects to support development of the EasyPark service.

About you

We don’t know you yet, but you might recognize yourself in the following:

• You always put the customer first! You are someone who goes out of their way to provide a professional Customer Experience.
• You enjoy working in a flexible and high-paced environment.
• You are social and friendly to people around you.
• You are curious and thorough and eager to challenge yourself, step out of your comfort zone and try out new things to develop and grow, Open to feedback to improve.

Your background

• We don’t think one size fits all, but a successful candidate might have the following:
• Have previously demonstrated excellent service and to help customers.
• Are motivated by working towards goals together with your colleagues.
• Native fluency in Slovenian and Italian languages and good understanding of English language.

This role is based in Stockholm, Sweden.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

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