Customer Care Agent (Amsterdam, NL)

EasyPark, the global market leader in Parking Apps, is looking for a Customer Care Agent for our Amsterdam office who can assist our customers via our social media, email and telephone communication platforms.

Are you customer-oriented, flexible and a team player? Then we are looking for you!

You contribute and make an impact by:

• Providing high-quality service to our customers who have questions about our services or products via telephone, chat, email and social media.
• Keeping internal systems up to date on a daily basis.
• Achieving your daily goals.
• Collaborate with other departments and teams to support our customers.
• You contribute to team meetings and (improvement) projects.

About you:

• You have a positive attitude, you are analytical and solution-oriented, your Dutch and English, both spoken and written, are perfect.
• You can easily switch between different activities. You can work in a dynamic environment and you like to help people.
• You have at least MBO+/HBO level.
• You can work both in a team and independently.

We offer you:

• A versatile 24 - 40 hour working week, depending on your availability.
• An excellent salary with a good pension scheme and travel allowance.
• Excellent personal development and career opportunities.
• A friendly, international and diverse team in a fast-growing company.
• Fresh fruit every day and the option of a fresh lunch (at a reduced price).
• A pleasant working environment that is easily accessible by public transport, a 5-minute walk from Bijlmer Arena Station.

We are a company that prides itself on our values and culture, but more importantly, our inclusivity and diversity.

We work according to the following principles and values:

• Be curious: We approach the ever-changing world with curiosity
• Playing together: we play fair for a greater purpose
• Inch by inch: we move towards our vision and celebrate successes along the way

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with room to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside their comfort zone. Being open-minded and embracing change is part of our DNA. At EasyPark, we strive to maintain an open culture where every person’s voice is heard, and we play as one team across the globe. Diversity is something we celebrate and we strive to create an inclusive environment for everyone.

Please note: this job description is translated from Dutch. 

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