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Corporate Account Manager (London, UK)

About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialize in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognized as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space.

Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

Job Summary:

As a Corporate Account Manager at DNA Payments, you will serve as the primary point of contact for specific live merchants within our portfolio. Your role will be to build and maintain trusted relationships with C-level executives and senior management, ensuring their payment needs are met through strategic consultation and proactive support. You will be instrumental in resolving merchant issues, identifying new opportunities for growth, and working cross-functionally with internal teams to address merchant requirements. Additionally, you will manage and prioritize both short- and long-term projects across multiple accounts.

Job Description:

  • Main Point of Contact: Serve as the primary liaison for specific live merchants (and their partners), ensuring their needs are met and concerns are addressed promptly.
  • Merchant Issue Resolution: Partner with the wider business teams to ensure merchant issues are dealt with swiftly.
  • Relationship Building: Establish and nurture strong, trust-based relationships with C-level executives and senior management within the merchant portfolio, acting as a trusted advisor.
  • Strategic Consulting: Provide strategic and consultative advice to merchants, helping them optimize their payment processes and achieve their business goals – including providing end user training on all payment related processes and tools
  • Business Growth: Proactively identify opportunities to grow the share of the merchant's wallet by upselling and cross-selling DNA Payments' services and solutions.
  • Cross-Functional Collaboration: Work closely with DNA Payments' internal teams and merchant teams to ensure that merchant needs are fully addressed and aligned with our service offerings.
  • Project Management: Prioritize and manage multiple short and long term

Required skills

  • Experience: Minimum of 3-5 years in account management or a similar role, preferably in the Fintech or payments industry.
  • Skills: Strong relationship-building, communication, negotiation, and problem-solving skills, with the ability to engage effectively with C-level executives.
  • Technical Knowledge: Familiarity with payment processing solutions and related technologies.
  • Customer-Centric: A strong focus on client satisfaction and a proactive approach to solving merchant issues.
  • Strategic Thinking: Ability to provide strategic insights and consultative advice to senior management.
  • Project Management: Experience managing multiple projects with varying timelines, utilizing internal resources effectively.
  • Education: Bachelor’s degree in Business, Finance, or a related field is preferred.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

  • 25 days holiday per year
  • Private Medical
  • Life Assurance
  • Ride to work
  • Access to self-learning platform
  • Bookboon
  • Income Protection
  • Workplace Pension
  • Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.

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