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Application Manager Dynamics CRM (Hybrid/Arnhem, NL)

Application Manager Dynamics CRM (NL)

Arnhem / Hybrid

  • Hybrid where you alternate between our head office in Arnhem and working from home

32-40 hours

  • Contract for 32-40 hours per week and flexible working hours (in consultation)

Salary between €3,513 and €4,473

  • This salary is based on a 40-hour work week

Vitality

  • Discount on sports subscription, bicycle scheme and vitality program

30 vacation days

  • 30 vacation days per calendar year and you can buy 7 more based on a 40-hour work week

Home work and/or travel allowance

  • You will receive a kilometer or public transport allowance and a home work allowance

Are you working on the future of payments?

Are you that connector who likes to build a bridge between IT and our user organization? And are you also enthusiastic about relieving our customers even more by further standardizing and digitizing our services. Do you show initiative and are you a good communicator? Then we would like to get to know you!

What do you do as Application Manager Dynamics CRM at CCV?

As Application Manager Dynamics CRM, you are part of an open and informal team of application managers (in the field of SAP and CRM) within the corporate ICT department. The focus is on managing our CRM system, where you pick up incidents and resolve malfunctions that colleagues report. You ensure that the system (cloud and on premise) runs smoothly and performs better every day. You are the point of contact who works with great passion with all kinds of stakeholders (internal - external) and continuously looks for where the need lies in order to then translate this into practical system solutions and optimizations. We expect you to think along about adjustments and improvements yourself. The position is technically challenging, because the CRM system does not stand alone, but is interwoven within a broad complex IT landscape with links to our other (back office) systems.

In addition to daily management, you will be deployed in scrum teams focused on realizing improvement, renewal and innovation. This includes automating processes and realizing an optimal end-to-end “digital” customer experience. You manage functional acceptance tests and user acceptance tests and, where appropriate, also perform them yourself. If you like, you can demonstrate new functionalities to your colleagues and provide support in user training to increase adoption of the system within CCV. We ensure that you stay up-to-date in your field by sharing knowledge with expert colleagues and by giving you the space to learn and experiment. In turn, you contribute to the further development of a future-proof application landscape.

Your profile

You are an inquisitive professional who knows how to tackle things, who can think outside the box and thus make a difference. You are customer-oriented and have a strong personality. You work in a structured, accurate and process-oriented manner. Project-based work is not strange to you and you can work well together in multidisciplinary (project) teams. Enterprising, responsible, proactive and independent are characteristics that describe you. In addition, you are proactive and a real team player. What you bring:

  • HBO work and thinking level
  • At least 3 years of work experience as an Application Manager CRM or comparable experience
  • Knowledge of web services and plugins (C# and Javascript) is a plus
  • Experience with drawing up designs, configuring CRM and creating documentation
  • Good command of the Dutch and English language
  • Knowledge of ASL, ITIL and/or SAP is a plus

Your new work environment

At CCV we are continuously working on innovative payment solutions. There is a good chance that you will come into contact with us every day when you make a payment! Our customers are entrepreneurs, large and small, and every day we proudly facilitate millions of transactions. To achieve this, we work together, we are reliable and we embrace the latest developments. This all comes together in your new work environment: we are ambitious, future-oriented, open and collegial. CCV is currently in the middle of a strategic reorientation. This means that we are making plans to restructure our organization for more efficient operation.

Please note: this job offer is translated from Dutch.

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