Technical Services Manager (West Chester, US)

Salary Range:
$66,500.00 To $70,000.00 Annually

• Dispatch technical staff to service calls.
• Develop and implement management procedures that will increase profitability while maintaining a high-level of customer satisfaction.
• Administer and maintain NowCare agreements.
• Create a harmonious and team oriented environment through communication and involvement with all members of the Technical Services team and fair and equitable distribution of workload among staff.
• Recruit, train and maintain an adequate service staff to accommodate workload while reducing the amount of overtime hours being used.
• Track Service Technical staff goals to insure they all are met by the next review period.
• Ability to solve problems quickly.
• Meet with clients to ensure we are providing them with the best service
• Use Talent LMS to ensure the technicians are keeping up with their training
• Maintain warehouse and ensure parts inventory is properly managed
• Manage the on-call system and after hours service is covered by branch techs
• perform the quarterly inventory counts
• provide annual performance appraisals for the technical staff