Technical Services Manager (Orlando, US)
POSITION: Service Manager, reports to Branch Manager
OBJECTIVES
- Implement our Technical SOP in order to increase profitability while maintaining a high-level of customer satisfaction.
- Administer and maintain NowCare agreements.
- Create a harmonious and team oriented environment through communication and involvement with all members of the Technical Services team and fair and equitable distribution of workload among staff.
- Recruit, train and maintain an adequate service staff to accommodate workload while reducing the amount of overtime hours being used.
- Track Service Technical staff goals to insure they all are met by the next review period.
- Ability to solve problems quickly.
- Dispatch technical staff to service calls.
PERFORMANCE AND ACCOUNTABILITIES
- Follow up and meet with clients to insure we are providing them with the best service.
- Use AMU to train and discuss plans on maintaining a well-trained technical staff
- Insure all Service Technical staff are OSHA 10 certified or better.
- Assist Project Manager in providing technical staff to complete installations
- Review work orders on a timely basis and provide to admin staff for invoicing.
- Insure Company Fleet of vehicles provided to technical staff are safe and maintained on a regular basis.
- Maintain warehouse and insure we have adequate supply of spare parts in stock.
- Provide training plan for each Field Service Technician.
- Work with corporate office on special requests related to service department.
- Insure branch has On-Call after-hours and weekend emergency Field Service Technician rotation plan.
- Provide assistance with quarterly inventory
- Provide annual reviews for all Field Service Technicians and all other employees under your direction.
- Review Technical Staff efficiency reports with Branch Manager.
QUALIFICATIONS
Highly motivated to insure the success of the company.
- Must have a valid driver’s license.
- Software or Network Certifications are a plus.
- Excellent planning & organizing skills.
- Able to work in a pressurized environment and meet deadlines.
- Flexible, high energy, and able to adapt to the changing needs of the business.
- Computer competent in Microsoft Word & Excel. MS Project a plus.
- Ability to write routine reports and correspondence and speak effectively to customers and staff.
