Senior ANPR Team Leader (Hatfield, UK)

Company Description

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us?

Position

Senior ANPR / CCTV and Site Services Engineer

Location: Various client sites

Team Size: Leading a team of 7 engineers

We specialize in providing cutting-edge ANPR and CCTV installations for car parking sites. Our goal is to deliver seamless, high-quality services to our clients. We're looking for a Senior CCTV and Site Services Engineer with extensive field experience to join our team and lead the installation of these systems across various client locations.

Key Responsibilities:

• Lead New ANPR and CCTV Site Installations:
• Take charge of installing advanced ANPR and CCTV systems, including Pay & Display machines, tablets, and site-specific equipment.
• Ensure the team adheres to the highest standards of installation.
• Onsite Client Liaison:
• Serve as the main point of contact on site for client interactions and troubleshooting.
• Collaborate closely with the Account Manager and Operations Project Manager to ensure smooth operations and address client concerns.
• Pre-Installation Coordination:
• Work with the Operations Project Manager to review and confirm all technical and logistical requirements for each installation.
• Verify the availability of all necessary materials and equipment.
• Signage Installation:
• Oversee and execute the installation of signage, ensuring precise placement as per client specifications and site needs.
• Troubleshooting & Issue Resolution:
• Identify and resolve any technical issues with ANPR/CCTV systems, ensuring minimal downtime.
• Provide real-time solutions to keep projects on schedule and systems fully operational.
• Team Leadership & Development:
• Manage, guide, and mentor a team of remote-based ANPR and CCTV engineers.
• Allocate resources effectively and ensure efficient project execution.
• Client-Focused Service:
• Deliver outstanding, personable service that exceeds client expectations, fostering strong, long-term relationships.
• Quality Assurance:
• Maintain a meticulous approach to all installations, ensuring top-quality workmanship and compliance with client specifications.
• Safety & Compliance:
• Follow all safety protocols and ensure compliance with health and safety regulations during on-site operations.
• Detailed Reporting & Documentation:
• Accurately log detailed reports into our scheduling system, maintaining clear communication and transparency with the team.

Requirements

Qualifications & Skills Required:

• Proven experience in installing and troubleshooting ANPR/CCTV systems, with at least 3 years in a senior or leadership role.
• Experience working outdoors and on various client sites, often under tight deadlines.
• Strong leadership abilities with experience in managing a team of engineers.
• Excellent communication skills for client and team interactions.
• Hands-on technical skills, including wiring, mounting, and configuring ANPR/CCTV systems.
• Familiarity with Pay and Display machines, tablets, and signage installation.
• Full manual drivers license
• Working at Height
• Knowledge of safety and compliance procedures in site services.
• A proactive, problem-solving mindset with the ability to work independently and under pressure.

Location: Ideally, you are based in North London, with excellent access to major road links, ensuring you can easily travel to various sites as required.

Other information

Other information
Salary: £35,000 plus overtime and bonuses

Hours: 40 per week with overtime available

Company van (manual), fuel card and tools are provided.

Additional Information

• You must be able to legally live and work in the UK
• The postholder will be required to travel extensively in the UK
• You must have a full UK manual driving license

What we offer

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment(at)agenagroup.com

We are a Mindful Employer and are committed to supporting your mental health at work.

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