Sales and Service Manager (San Diego, US)

UC San Diego

SALES AND SERVICE MANAGER

Hiring Pay Scale: $74,300.00 - $104,400/Year

DESCRIPTION

Provide daily management and leadership to multiple divisions of Parking Services (PS) including:

• Campus Parking/Permit Sales

• Campus Curbside

• Lost and Found

Conduct responsible and complex analysis for multiple administrative operational units of (PS) to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to Parking Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49. Direct complex analysis and reconciliation processes between PS’ parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Responsible for the safekeeping, accounting and auditing of $2 Million annual permit inventory and $5,000 daily change fund. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales and cash collection functions. Work with Parking Director and ITS to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance. Manages sales operational activities and provides supervision for the Commuter and Visitor Information back office administration staff; monitors proper functioning of business support systems such as Point of Sale, ParkMobile codes and Paystation coupon code systems for Transportation Services.

Uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized academic or non-academic department or organizational unit with limited scope. May report to a chair, director, or a higher level administrative operations professional or manager. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

May work evenings and weekends as operationally necessary.

QUALIFICATIONS

• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.
• Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments.
• Demonstrated experience interpreting and following internal control procedures and cashiering policies and procedures.
• Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments.
• Demonstrated experience interpreting and following internal control procedures and cashiering policies and procedures. Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance. .
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills. Excellent interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
• Proven ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies and/or procedures. Ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors.
• Demonstrated ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
• Strong writing, general research and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents.
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
• Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment.
• Solid knowledge of common University-specific computer application programs. Advanced skill in the functional use of computer and web-based applications such as but not limited to: MS Office Suite, Outlook, T2 Flex, eBusiness tools, and other network programs such as electronic mail and electronic calendar.
• Demonstrated skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs. Demonstrated experience in the use of a network and automated customer database. Demonstrated skill in database management.
• Ability to use discretion and maintain confidentiality.
• Strong skills in short-term planning, analysis, problem-solving, and customer service. Strong management and supervisory background. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance and identifying and implementing disciplinary actions as needed. Previous experience developing and implementing training programs.
• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees. Strong demonstrated analytical skills to investigate and compile financial, budgetary and program data, interpret policies and procedures and resolve a broad variety of complex issues and problems; define problems, interpret trends, identify various options to resolve multi-faceted problems and independently develop and implement solutions.
• Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.
• Ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals. Skill in developing and implementing training programs.

SPECIAL CONDITIONS

• DOJ/FBI/DMV background clearances required prior to employment.
• Must possess and maintain a valid California Driver License.
• May be required to participate in DMV Pull Notice Program.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Apply Online:

http://50.73.55.13/counter.php?id=285193

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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