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Drivers HelpDesk

Visiting address

Chase House, City Junction Business Park, Northern Cross

D17 AK63

Dublin 17

Postal address

Chase House, City Junction Business Park, Northern Cross

Dublin 17 , D17 AK63

Ireland

Contact

Tel +353 (0) 1 554 3808

www.drivershelpdesk.com

Contact person

Company information

Drivers HelpDesk is a leading provider of comprehensive call center solutions designed to help businesses effectively manage their customer intercom interactions.

Drivers HelpDesk is a leading provider of comprehensive call center solutions

At Drivers HelpDesk, we are dedicated to providing efficient and secure parking solutions for businesses, residential communities, and public facilities.

With our expertise in parking management and advanced intercom technology, we aim to enhance the parking experience for both owners and users.

We are committed to providing our customers with the best possible service. We are always looking for ways to improve our solutions, and we are always willing to listen to our customers' feedback. We believe that by working together, we can create a better parking experience for everyone.

For a full overview of our solutions, see our overview in PDF form to the right.

Our Commitment

We are committed to delivering exceptional parking services that prioritize convenience, safety, and customer satisfaction. We understand that parking can often be a stressful and time-consuming experience, and our goal is to alleviate those concerns through reliable and innovative solutions. residential communities, and public facilities. With our expertise in parking management and advanced intercom technology, we aim to enhance the parking experience for both owners and users.

Drivers HelpDesk is a leading provider of comprehensive call center solutions Why Choose Intercom Parking Services

Reliability

We have a proven track record of delivering reliable and efficient parking solutions and services. Our team is committed to providing consistent service excellence and maintaining high operational standards.

Customer-Centric Approach

We prioritize the needs of our clients and their customers. Our friendly and knowledgeable staff ensures responsive communication and personalized assistance, creating a positive parking experience for all users.

Security and Safety

We place a strong emphasis on security and safety measures within our parking facilities. Our intercom systems, surveillance cameras, and trained personnel contribute to a secure environment for vehicles and individuals.

Innovation

We stay at the forefront of parking industry advancements, continually exploring new technologies and methodologies to enhance our services. Our commitment to innovation drives us to offer cutting-edge solutions that meet the evolving needs of our clients.

Services & Solutions

We offer a turnkey suite of communications solutions including market research, lead generation, frontline and multilayered technical support, email and chat support, billing queries and order taking. Our premium rate services offers four simple ways to charge goods directly to a customer’s mobile phone bill - SMS, website, in-app and IVR.

Customization

We understand that each parking facility is unique, with its own requirements and challenges. We work closely with our clients to develop tailored solutions that align with their specific goals and objectives.

For inquiries, consultations, or to request a quote, please contact our friendly team via phone or email. We look forward to partnering with you to optimize your parking operations and provide an exceptional parking experience.

In the Spotlight: Drivers HelpDesk

Company information

Headquarters location Chase House, City Junction Business Park, Northern Cross
D17 AK63 Dublin 17
Ireland
Some facts
Founded in
2022
Founded by
Company Size
11-50 employees

Recent projects

Port of Dakar, Senegal

Sremium, a leading provider of parking management software, and Drivers HelpDesk (DHD), are proud of the successful implementation of a new parking management system in the Port of Dakar, Senegal. 

The new system, which was implemented in Q4 2018 and completed in November 2019, is a 360-degree rebuild of the Port of Dakar's parking infrastructure. The system includes a number of key features, including payments integration, real-time data analytics, integrated automated scheduling & dispatch, ANPR tech, and 24/7 customer service helplines.

The new system includes a number of key features, including:

  • Appointment-based access: Trucks can only access the port after creating an appointment with the operator through its online software system. This system is connected to barriers and automated cameras, which ensure that only authorized trucks are allowed to enter the port.

  • Physical and virtual parking: Trucks can either use the physical parking lot at the port or the online virtual parking schedule. The virtual parking schedule allows trucks to reserve a parking space in advance, which helps to reduce congestion at the port.

  • Real-time data analytics: The system provides PAD with real-time data analytics on truck movements. This data can be used to optimize truck flows and to identify areas where congestion is occurring.

The new system has a number of benefits for PAD, including:

  • Reduced congestion:  The appointment-based access system has helped to reduce congestion at the port. This has made it easier for trucks to enter and exit the port, which has improved efficiency.

  • Streamlined traffic:  The system has also helped to streamline traffic in the areas surrounding the port. This has reduced pollution and improved air quality.

  • Improved data analytics: The real-time data analytics provided by the system has helped PAD to optimize truck flows and to identify areas where congestion is occurring. This has allowed PAD to take steps to improve the flow of traffic at the port.

Port of Dakar, Senegal

The new system has been a success for PAD. The system has helped to reduce congestion at the port, streamline traffic in the surrounding areas, and improve data analytics.

Solutions

  • Call Center Connectivity
  • Data Management System
  • Design Consultancy
  • Hardware & Software
  • Mobile Apps
  • Parking Kiosks
  • Payment Solutions
  • Reservation / Pre-Booking Systems
  • Smart City Solutions

Product information

Who We Help

SHOPPING CENTRES

Create memorable visitor experiences

Your customers’ experience starts when they arrive on your premises, making the car park both the first and last place to make a lasting impression. A post-COVID-19 shopper is looking for contactless and convenient ways to access your centre and pay for parking.

To achieve this, we effectively improve and digitise existing onsite hardware and provide you with the vital missing pieces. We can also set you up with a completely new digital interface, using the parking industry’s most advanced technology on the market.

Drivers HelpDesk is committed to providing exceptional customer service Hotels and Hospitality

Improve guest satisfaction
  • Cashless payment options to satisfy post-pandemic demand
  • Create an efficient flow of traffic through your car park
  • Parking payments in as little as 30 seconds
  • Easily manage bookings online or via our app

Increase operational efficiency

  • Reduce the administration associated with handling cash
  • Reduce parking-related complaints
  • Automated car park management
  • Detach your team and business from non-payment penalties

SERVICE OFFICES

Improve tenant and visitor experience

Drivers Help Desk upgrades your parking facilities using the industry’s most advanced technology, integrating our solutions with what hardware you currently have to deliver an improved tenant and visitor experience.

We focus on automating your parking processes, from establishing seamless and protected access to the building, through to future- proofing your parking facilities.

Reduce internal admin and improve team productivity

We work with your management team to develop and implement an automated car park management solution that minimises parking complaints, leaving your team to run the office building.

STADIUMS & EVENTSDrivers HelpDesk is a leading provider of comprehensive call center solutions

Diversify parking revenue both on and off event days.

Collect real-time data with predictive availability technology to dynamically yield the price and supply of parking inventory at your venue. Allowing you to gain maximum revenue and optimise car park performance 365 days of the year. Our technology automates traffic management, which in turn, decreases queuing times and crowding. As a result, our superior system increases spectator entry and exit speeds from the car park to keep attendees safe and reduce operational costs.

SUPERMARKETS

For the first time in history, supermarkets have the opportunity to generate incremental revenue from unused parking bays, without impacting the availability of space for direct shoppers. Our multi-tariff strategy enables supermarket chains to sell surplus parking bays whilst keeping the car park free for direct shoppers. We are determined to create new customer experiences, channels and revenue streams right from your car park.

LOCAL AUTHORITIES

Reimagine your town centre through more efficient parking.

Efficient parking within local towns and city centres has the ability to provide numerous benefits that can greatly improve the lives of our communities. In the long term, suitable parking can help reduce excessive CO2 emissions and better our planet tremendously.

Drivers HelpDesk is a leading provider of comprehensive call center solutions Airports

Time is of the essence at airports, as travelers need to quickly and easily park, whether at the beginning, to catch their flights, or at the end of the customer journey.

Delivering a great customer experience is hard. This is where we can help – quickly answering calls at payment machines and just as efficiently resolving issues to allow travelers to pay and get on their way.

REAL ESTATE

Commercial real estate properties strive to provide convenient and easy parking for their tenants and guests, to constitute repeat customers and a positive experience. This is where Drivers Help Desk aptly fits, by efficiently resolving issues when they occur, to keep traffic flowing and preserve the relationship with various constituents. Parking is a crucial element of your property, introducing visitors and tenants to all the value your location has to offer. Real estate companies and property managers all strive to provide convenient and easy parking for their valued parking guests. Thanks to our solution, you can consistently deliver a positive experience, all while collecting as much revenue as possible.
 
 

Press releases

Employees